GP Reeves Returns & Cancellations

Terms & Conditions

Easy Returns for Online Purchases

GP Reeves customer satisfaction is our highest priority. If for any reason, you are unhappy with your purchase, please contact us directly or fill out the RMA form.

Returns will be considered within 30 days of delivery.

All returns for credit must be in new condition, include original outer packaging, inner packing materials, original manuals, instructions, warnings and warranties as well as any software or accessories included, if applicable. Product returns are subject to a 25% restocking charge plus any applicable charges for necessary inspection, reworking, repackaging or refurbishing.

 

Restricted Products

We reserve the right to refuse a return or to charge a restocking fee for damaged, incomplete, or otherwise non-conforming returns. In addition, there may be some restrictions on certain products being returned, such as:

  • Non-returnable products (as communicated per your invoice or order acknowledgement)
  • Expired or discontinued products
  • Refrigerated, radioactive or other perishable materials
  • Chemicals, sterile, DEA-regulated or other controlled products
  • Consumables (e.g., buffers, cleaners, gloves, tubing, earplugs, fittings, etc.) once their primary packaging or inner wrapping has been opened
  • Products that are no longer in new and usable condition (unless being returned for repair)
  • Custom products or items purchased on ‘special order’ basis.
  • Products ordered in large volume quantities as compared to average historical ordering quantities or overall average historical demand. We will make all reasonable efforts to communicate orders affected via order acknowledgment and/or invoice.
  • Products that are private labeled for the customer.

Have Questions or Want to Place an Order?

Fill out the form below and we’ll follow up with you!

Contact Us

 

(616) 399-8893

customerservice@gpreeves.com

4551 Holland Ave, Holland, MI 49424

Service

 

(616) 266-9229

servicesupport@gpreeves.com